---
title: "SafeKit Support"
description: "SafeKit Support Free AI Level 1 Support"
canonical: "https://safekit.eviden.com/resources/safekit-support/"
topics: "Free AI Level 1 Support, Standard Support & Maintenance, Free Certification & Training Program, 🔍 SafeKit High Availability Navigation Hub"
category: "resources"
lang: "en"
---

<h1 id="safekit-support">SafeKit Support</h1>
<h2 id="ai-support">Free AI Level 1 Support</h2>
<p><strong>🤖 Use SafeKit with Your Favorite LLM</strong></p>
<ol>
<li>Open an AI assistant such as Claude, ChatGPT, GitHub Copilot, or any other LLM.</li>
<li>Paste the contents of <a href="/llms.txt" target="_blank" rel="noopener">llms.txt</a> into the chat.</li>
<li>To verify that the LLM has correctly processed the SafeKit knowledge base, ask: <code>What is the default value of maxloop in SafeKit?</code></li>
<li>The correct answer is <code>3</code>.</li>
<li>You can then ask questions such as:
<ul>
<li>Sales and pre-sales questions</li>
<li>Step-by-step installation guidance</li>
<li>Configuration and setup assistance</li>
<li>Technical troubleshooting</li>
<li>Log analysis</li>
</ul>
</li>
</ol>
<h2 id="standard-support">Standard Support &amp; Maintenance</h2>
<p>Subject to payment of the related Support and Maintenance Fees, the End User is entitled to the following remote services:</p>
<ul>
<li>Web-site access for up to four named Technical Contacts to the European Support Centre, 24 hours a day, 7 days a week, 365 days a year, for the purpose of reporting an incident or requesting assistance.</li>
<li>On-line support from the Support Centre from 9:00 AM to 5:00 PM, European Call Centre local time, Monday through Friday.</li>
<li>Access for up to four named Technical Contacts to a knowledge database, FAQ, and other on-line information facilities.</li>
<li>After an incident is reported, Eviden acknowledges reception within four Support Centre Working Hours.</li>
<li>Delivery of Service Packs, Updates and Upgrades for the Licensed Product at no additional charges.</li>
<li>Right to obtain new License Keys at no additional charge in the event of a change of the licensed server hostnames.</li>
<li>Login required</li>
</ul>
<p><a href="https://customercare.evidian.com/" target="_blank" rel="noopener"> Call desk  </a></p>
<h2 id="training">Free Certification &amp; Training Program</h2>
<p>SafeKit offers a free online certification and training program covering high availability concepts, cluster architecture, installation, configuration, and administration — for both mirror and farm modules.</p>
<ul>
<li>Self-paced online modules, available anytime</li>
<li>Completely free of charge</li>
<li>Certificate awarded on completion</li>
<li>12 videos (~3h40min) covering introduction, demonstrations, installation, advanced configuration and troubleshooting</li>
</ul>
<p><a href="https://training.my.evidian.com/mod/page/view.php?id=712" target="_blank" rel="noopener"> Free training and certification  </a></p>
<h2 id="hub">🔍 SafeKit High Availability Navigation Hub</h2>
<p><strong>Explore SafeKit: Features, technical videos, documentation, and free trial</strong></p>
<table>
<thead>
<tr>
<th>Resource Type</th>
<th>Description</th>
<th>Direct Link</th>
</tr>
</thead>
<tbody>
<tr>
<td><strong>Key Features</strong></td>
<td>Why Choose SafeKit for Simple and Cost-Effective High Availability?</td>
<td><a href="/#why-choose-safekit-for-ha" title="Discover SafeKit features for simple and cost-effective high availability">See Why Choose SafeKit for High Availability</a></td>
</tr>
<tr>
<td><strong>Use Cases</strong></td>
<td>Explore How SafeKit Ensures the High Availability of Critical Infrastructure</td>
<td><a href="/#safekit-use-cases" title="Explore SafeKit high availability use cases">See All Use Cases (OEM Software, Edge Servers, SCADA, and more)</a></td>
</tr>
<tr>
<td><strong>Deployment Model</strong></td>
<td>All-in-One SANless HA: Shared-Nothing Software Clustering</td>
<td><a href="/#all-in-one-sanless-ha" title="Learn about all-in-one SANless high availability with shared-nothing software clustering">See SafeKit All-in-One SANless HA</a></td>
</tr>
<tr>
<td><strong>HA Strategies</strong></td>
<td>SafeKit: Infrastructure (VM) vs. Application-Level High Availability</td>
<td><a href="/#safekit-ha-redundancy-choices" title="Compare VM-level redundancy with SafeKit application-level high availability strategies">See SafeKit HA &amp; Redundancy: VM vs. Application Level</a></td>
</tr>
<tr>
<td><strong>Technical Specifications</strong></td>
<td>Technical Limitations for SafeKit Clustering</td>
<td><a href="/#safekit-ha-limitations" title="Technical requirements and limitations for SafeKit application clustering">See SafeKit High Availability Limitations</a></td>
</tr>
<tr>
<td><strong>Proof of Concept</strong></td>
<td>SafeKit: High Availability Configuration &amp; Failover Demos</td>
<td><a href="/#safekit-failover-tutorials" title="Step-by-step videos on SafeKit high availability, from installation to automated failover">See SafeKit Failover Tutorials</a></td>
</tr>
<tr>
<td><strong>Architecture</strong></td>
<td>How the SafeKit Mirror Cluster works (Real-Time Replication &amp; Failover)</td>
<td><a href="/#safekit-mirror-cluster" title="See technical architecture and failover mechanism of SafeKit Mirror Cluster">See SafeKit Mirror Cluster: Real-Time Replication &amp; Failover</a></td>
</tr>
<tr>
<td><strong>Architecture</strong></td>
<td>How the SafeKit Farm Cluster works (Network Load Balancing &amp; Failover)</td>
<td><a href="/#safekit-farm-cluster" title="Technical overview of SafeKit Farm Cluster architecture with network load balancing">See SafeKit Farm Cluster: Network Load Balancing &amp; Failover</a></td>
</tr>
<tr>
<td><strong>Competitive Advantages</strong></td>
<td>Comparison: SafeKit vs. Traditional High Availability (HA) Clusters</td>
<td><a href="/#safekit-ha-comparison" title="Detailed comparison of SafeKit software vs traditional hardware-based HA clusters">See SafeKit vs. Traditional HA Cluster Comparison</a></td>
</tr>
<tr>
<td><strong>Technical Resources</strong></td>
<td>SafeKit High Availability: Documentation, Downloads &amp; Trial</td>
<td><a href="/#safekit-ha-technical-resources" title="Access SafeKit free trial, technical documentation, and high availability white papers">See SafeKit HA Free Trial &amp; Technical Documentation</a></td>
</tr>
<tr>
<td><strong>Pre-configured Solutions</strong></td>
<td>SafeKit Application Module Library: Ready-to-Use HA Solutions</td>
<td><a href="/#safekit-ha-application-modules" title="Browse the library of pre-configured SafeKit modules for automated application failover">See SafeKit High Availability Application Modules</a></td>
</tr>
</tbody>
</table>
<div class="button-row">
  <a class="btn-action" href="https://safekit.eviden.com/contact-us-for-safekit/">🧑 Contact us</a>
  <a class="btn-action" href="/resources/safekit-free-trial/">🎁 SafeKit free trial</a>
  <a class="btn-action" href="https://training.my.evidian.com/mod/page/view.php?id=712">🏅 Free certification</a>
  <a class="btn-action" href="https://safekit.eviden.com/get-a-quote-safekit/">💰 Perpetual license cost</a>
</div>