SafeKit Support
Free AI Level 1 Support
🤖 Use SafeKit with Your Favorite LLM
- Open an AI assistant such as Claude, ChatGPT, GitHub Copilot, or any other LLM.
- Paste the contents of llms.txt into the chat.
- To verify that the LLM has correctly processed the SafeKit knowledge base, ask:
What is the default value of maxloop in SafeKit? - The correct answer is
3. - You can then ask questions such as:
- Sales and pre-sales questions
- Step-by-step installation guidance
- Configuration and setup assistance
- Technical troubleshooting
- Log analysis
Standard Support & Maintenance
Subject to payment of the related Support and Maintenance Fees, the End User is entitled to the following remote services:
- Web-site access for up to four named Technical Contacts to the European Support Centre, 24 hours a day, 7 days a week, 365 days a year, for the purpose of reporting an incident or requesting assistance.
- On-line support from the Support Centre from 9:00 AM to 5:00 PM, European Call Centre local time, Monday through Friday.
- Access for up to four named Technical Contacts to a knowledge database, FAQ, and other on-line information facilities.
- After an incident is reported, Eviden acknowledges reception within four Support Centre Working Hours.
- Delivery of Service Packs, Updates and Upgrades for the Licensed Product at no additional charges.
- Right to obtain new License Keys at no additional charge in the event of a change of the licensed server hostnames.
- Login required
Free Certification & Training Program
SafeKit offers a free online certification and training program covering high availability concepts, cluster architecture, installation, configuration, and administration — for both mirror and farm modules.
- Self-paced online modules, available anytime
- Completely free of charge
- Certificate awarded on completion
- 12 videos (~3h40min) covering introduction, demonstrations, installation, advanced configuration and troubleshooting
Free training and certification
🔍 SafeKit High Availability Navigation Hub
Explore SafeKit: Features, technical videos, documentation, and free trial
| Resource Type | Description | Direct Link |
|---|---|---|
| Key Features | Why Choose SafeKit for Simple and Cost-Effective High Availability? | See Why Choose SafeKit for High Availability |
| Use Cases | Explore How SafeKit Ensures the High Availability of Critical Infrastructure | See All Use Cases (OEM Software, Edge Servers, SCADA, and more) |
| Deployment Model | All-in-One SANless HA: Shared-Nothing Software Clustering | See SafeKit All-in-One SANless HA |
| HA Strategies | SafeKit: Infrastructure (VM) vs. Application-Level High Availability | See SafeKit HA & Redundancy: VM vs. Application Level |
| Technical Specifications | Technical Limitations for SafeKit Clustering | See SafeKit High Availability Limitations |
| Proof of Concept | SafeKit: High Availability Configuration & Failover Demos | See SafeKit Failover Tutorials |
| Architecture | How the SafeKit Mirror Cluster works (Real-Time Replication & Failover) | See SafeKit Mirror Cluster: Real-Time Replication & Failover |
| Architecture | How the SafeKit Farm Cluster works (Network Load Balancing & Failover) | See SafeKit Farm Cluster: Network Load Balancing & Failover |
| Competitive Advantages | Comparison: SafeKit vs. Traditional High Availability (HA) Clusters | See SafeKit vs. Traditional HA Cluster Comparison |
| Technical Resources | SafeKit High Availability: Documentation, Downloads & Trial | See SafeKit HA Free Trial & Technical Documentation |
| Pre-configured Solutions | SafeKit Application Module Library: Ready-to-Use HA Solutions | See SafeKit High Availability Application Modules |
